Frequently Asked Questions
Everything you need to know about Samos Jewelry
What materials are used in Samos Jewelry pieces?
We use high-quality materials including 18k gold plating over sterling silver (vermeil), surgical-grade stainless steel, and ethically sourced gemstones to ensure durability and a premium finish.
How should I care for my jewelry to prevent tarnishing?
To maintain its shine, we recommend removing your jewelry before swimming, showering, or applying perfumes. Store your pieces in the provided Samos pouch in a cool, dry place when not in use.
What is your shipping policy?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
Can I return or exchange my order?
Yes, we offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
Does Samos Jewelry offer a warranty?
Every purchase is backed by a 12-month warranty covering manufacturing defects. If your jewelry experiences any structural issues, please contact our support team with your order number.
Are your gemstones ethically sourced?
Sustainability is at our core. We work exclusively with suppliers who adhere to fair labor practices and ensure all diamonds and gemstones are conflict-free.